Support
How can we help?
Email support@tradesystemhq.com. Tell us your phone type, what you were doing when the problem happened, and attach a screenshot if you can.
Common questions
Is TradeSystem HQ available now?
Trade HQ for your team and TradeSystem Connect for your customers are coming to the App Store and Google Play. You can create your company on the website now, then sign in to the app with the same email when it is out.
How do I add people from my team?
A company administrator invites each person by email from the Team area and assigns a role, such as technician, sales engineer, dispatcher, office or manager. The role controls what each person can see.
Can my techs see our costs and margins?
Only if your company allows it. Visibility of costs and margins is controlled by role.
Do I have to share my location?
Location is only shared with your company's dispatch board when you turn it on. You can turn it off at any time in the app or in your phone's settings.
I forgot my password.
On the sign-in screen, tap Forgot password and open the emailed link on the phone where the app is installed.
We already use AirSystem HQ or ClimateSystem HQ. Can we add plumbing and electrical?
Yes, as an add-on for $19 per field seat a month. Email support@tradesystemhq.com and we will set it up.
How do I delete my account?
See Delete account and data for in-app and email options.
Who owns our data?
Your company owns the records it enters. Administrators can request an export at any time. See our privacy policy.
Safety
If equipment is unsafe, you smell gas, or someone is hurt, stop and follow the site's emergency procedures and call emergency services. TradeSystem HQ, including its calculators, fix-it guides and code notes, provides guidance only. It does not replace a licensed tradesperson, the manufacturer's instructions, your local code and inspector, or your company's safety procedures.